Terms of useThe agreement for using Root & Rise

1. Who we are

Root & Rise is run by Paul Gray, trading as Root & Rise, in Norton St Philip, Somerset ("we", "us"). You can contact us at info@rootandrisebath.co.uk.

These terms are the agreement between you and us when you use the Root & Rise app. Please read them with our privacy policy and community guidelines, which are part of these terms.

2. Who can join

• You must be 18 or over. Root & Rise is for parents and carers, and for people who run activities for home educated children. Children shouldn't have their own accounts.
• One account per person. Keep your sign-in to yourself and tell us if you think someone else has used it.
• Give us accurate details, and keep them up to date.

3. What Root & Rise is, and isn't

Root & Rise is a members' directory and community for home educating families around Bath, Bristol and Somerset. It lists places, groups, classes and events, has a feed for members, a planner, weather and links to free learning resources.

• We don't run the activities listed, and we don't vet the people who do. Listings come from providers' own websites, local guides and members, and can be wrong or out of date. Always check times, prices and suitability with the provider before you go.
• You are responsible for your children at all times, including at meet-ups found through the app, and for deciding whether a provider or setting is safe for them.
• Weather, maps and learning resources come from other organisations (MET Norway, OpenStreetMap, Oak National Academy and others), are provided as they are, and are credited in the app.

4. If you run something that's listed

If your group, class, setting or meet-up appears in Root & Rise and something is wrong, or you'd rather it wasn't listed, email info@rootandrisebath.co.uk. We'll correct or remove it within 7 days, and straight away if it shows where a child can be found. Parent-run meet-ups are only listed with their organiser's agreement.

5. Membership and payments

You can create a free account. Some parts of the app may need a paid membership. If we offer one, this is how it works:

• The price, what it includes and how often you pay are shown before you pay. Payments are taken by Stripe; we never see your card details.
• Membership renews automatically, monthly or yearly, until you cancel. You can cancel at any time in Settings, in a few taps. You keep access until the end of the period you've paid for, and you won't be charged again.
• If you change your mind within 14 days of your first payment, email us and we'll refund it in full.
• If we change the price we'll tell you at least 30 days before your next payment, so you can cancel first.
• If we close Root & Rise, we'll refund any time you've paid for but can't use.

6. What you post

You keep ownership of what you post: words, photos, videos, comments and suggestions. By posting you give us permission to store it and show it to other members inside Root & Rise, and to make the copies needed to run the app (for example smaller versions of photos). This permission ends when you delete the content or your account, apart from copies in backups, which are cleared within 30 days.

You promise that you have the right to post it, and that:

• every child who can be identified in a photo or video is yours, or their parent has agreed;
• it doesn't share anyone else's private information without their permission;
• it isn't illegal, misleading, or a breach of our community guidelines.

Other members can see what you post along with your first name and area. Please don't share members' content outside the app.

7. Keeping Root & Rise safe

We don't check posts before they appear, so we rely on members to tell us about problems. Anything can be reported from its ⋯ menu. When two members report the same thing it is hidden until we've reviewed it. We look at reports as quickly as we can, and always prioritise anything that could put a child at risk.

We remove illegal content and content that breaks the guidelines, and we may suspend or close the accounts responsible. We may share information with the police or other authorities where the law requires it or a child may be at risk.

8. Complaints

If you're unhappy with something we've done, including removing your content or closing your account, or how we've handled a report, email info@rootandrisebath.co.uk and tell us what happened. We'll reply within 14 days and, if we got it wrong, put it right.

9. Ending your account

You can delete your account at any time from Settings. This permanently removes your profile, children's details, posts, photos, videos, comments, suggestions, saved places and plans, and cancels any membership.

We may suspend or close an account that seriously or repeatedly breaks these terms. If we close Root & Rise altogether, we'll give you at least 30 days' notice where we can.

10. Our responsibility to you

We work hard to keep Root & Rise accurate and running, but we can't promise it will always be available, error-free, or that every listing is correct.

• We aren't responsible for activities, providers, settings or meet-ups listed in the app, or for what happens at them.
• We aren't responsible for what other members post, though we'll act on reports.
• If we're at fault, our total liability to you is limited to what you've paid us in the 12 months before the problem.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. Your legal rights as a consumer are not affected.

11. Changes to these terms

We may update these terms as the app grows. We'll show the date at the top, and tell you in the app before an important change takes effect. If you don't agree, you can delete your account.

12. The law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.